Repair Policies and Terms of Sales - Espresso Machine Repair by Stefano

Repairs

PLEASE NOTE: We require a signed repair submission form agreeing to the Terms prior to sending your machine in for repair.

PLEASE NOTE: Although Espresso Machine Repair by Stefano (EMRStefano) will take responsibility for damage caused to your equipment due to our neglect while it is in our possession, we will not be responsible for collateral damage caused to your equipment that is out of our control. There are varying repair circumstances in which this might occur, including, but not limited to:

lack of regular maintenance that results in damaging one part to repair another (i.e. when replacing sight-glass seals, an old glass can break when it is removed; or chiseling out an old grouphead gasket that is cemented in place)
parts so worn that they are fragile and break during the normal course of repair
on old or outdated units, some replacement parts may no longer be available, rendering your unit unusable.

By sending us your equipment, you agree that EMRStefano is not responsible for damage or additional expense due to these or similar circumstances.

In addition, once we have partially dismantled your equipment to diagnose its problems, we cannot return it to you in “its original state” and expect it to function as it was prior to sending it to us for diagnosis and possible repair. Once a gasket is removed, it must be replaced to help guarantee a leak-free junction. Depending on how much of your machine we had to dismantle to thoroughly diagnose repair costs, additional fees may be associated with reassembling it in addition to the return shipping charges. We will make you aware of potential additional costs prior to reassembling your equipment. Please note that if wiring is hazardous, we will not reconnect it to its electrical source. We will add protection (i.e. electricians’ tape) to help prevent an electrical short should someone accidentally plug in the machine.

Should your equipment arrive “damaged in transit” your options will be:

First and foremost, please pay attention to our packaging guidelines to help prevent damage in transit. We highly recommend you insure your shipment for full replacement value.
You can file an insurance claim with your carrier and arrange for them to inspect the equipment. As the machine will need to remain in the condition it was received, we cannot proceed with a standard estimate prior to their inspection. We will, however, need to spend time unpacking, inspecting, photographing, repackaging, and emailing you about the damage, and you will still be charged an estimate fee to cover our time to perform such tasks. Should the carrier pick up your machine for inspection (versus inspecting it onsite), then it is your responsibility to make sure it is returned to us should you still wish to have the standard repair estimate completed.
If an insurance claim is unlikely to be honored due to insufficient packaging, and your equipment is not “beyond repair,” then you can choose not to file a claim and have us proceed with an estimate.
If you do not proceed with an estimate, or you review our estimate and decline to have the unit repaired, you can either have the equipment returned to you (shipping charges will apply) or we can dismantle and recycle it for you (disposal fees will apply).

We charge a flat $100 submission fee for home-use equipment, and a flat $200 submission fee on most commercial equipment. Submission fees must be prepaid to hold your place in our repair queue. Should you decide not to send the equipment in, the fees will be refunded in full. This fee is non-refundable once we receive your equipment.

If you ship us equipment that has been partially dismantled, and it must be reassembled for us to be able to test, diagnose and estimate repairs on your machine, then we will add additional labor to the submission fee to cover the additional time. This does not apply to our specific packaging recommendations (i.e. removing the water reservoir on the Elektra SemiAutomatica).

EMRStefano offers a 30-day warranty on all repair labor and parts replaced in conjunction with a repair except electrical parts which are non-returnable or exchangeable. Every machine we repair is thoroughly tested before being returned to the customer. Post-repair issues due to shipping damages, normal wear and tear, or damage due to misuse, negligence, lack of or improper cleaning, hard water and/or electrical surges are not covered under this repair warranty. If equipment is returned to us under a claim of faulty repair and the problems are due to one of the previously mentioned clauses, the customer will be charged a minimum of one hour diagnostic labor which does not include any costs of repairing said damage. EMRStefano does not offer refunds whatsoever for any repair parts, repair labor or submission fees. The customer is responsible for all shipping charges to and from our workshop. If a customer is local, he or she is responsible for delivery and pick up of the equipment.

Any equipment left in EMRStefano’s possession for more than 30 days from invoice date will be deemed abandoned unless prior arrangement has been made with and agreed to in writing by EMRStefano. By consigning equipment to EMRStefano, repair customers authorize EMRStefano to recover repair and storage costs on abandoned equipment by any means necessary, including sale of said equipment to a third party. If you do not respond to emails/estimates, and/or you leave shipping-damaged equipment in our possession for more than 30 days without prior agreement, you agree that your equipment will be considered abandoned and disposed of accordingly.

Purchaser agrees that EMRStefano is the final arbiter on all repair claims.

Disclaimer

Any and all information and materials contained on www. EMRStefano.com including text, graphics, illustrations, diagrams, photographs and links are provided on an “as-is” basis with no warranty. EMRStefano does not claim representations and warranties, suggested, implied or expressed, with respect to the information and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus. Also, EMRStefano does not represent or warrant that the information accessible at EMRStefano.com is accurate, complete or current. EMRStefano reserves the right to update any information, including prices and availability, at any time without notice of change.

Any user of this site or user of equipment purchased from or repaired by EMRStefano agrees not to hold EMRStefano responsible for any damage to person, place, or property during installation or use of said parts and equipment.

Even for even a seasoned veteran, espresso equipment use and repair and part and/or accessory installation involves risks that may cause injury or death. For the sake of your safety and well-being please do not attempt to repair any equipment or install any part or accessory if you are not familiar with the procedures necessary to repair or install parts and accessories on said equipment, or if you do not have a safe working environment. Please operate your coffee equipment safely and reasonably, and always use good judgment and common sense. EMRStefano will not be liable or responsible of for any injuries to person, place, or product arising from the use of the products we repair and sell. EMRStefano cannot be held responsible or liable for any injuries, deaths, damages or loss associated with the proper or improper installation of parts, accessories and other products due to correct or incorrect information found on www. EMRStefano.com. All risks and responsibilities are assumed by the buyer.

Errors, Inaccuracies & Corrections

All content on www. EMRStefano.com is informational in nature only and may be subject to typographical errors, inaccuracies, omissions, or contain incomplete or dated information that may affect product descriptions and/ or product pricing. EMRStefano reserves the right to correct such typographical errors, inaccuracies, incomplete information, outdated information or omissions at any time without notice and regardless of orders that may have been placed prior to correction. We apologize for any inaccuracies and the inconvenience they may cause you. If you are dissatisfied with your purchase, please see our return policy for details. Also note that while we welcome orders from all over the globe, all content is based on espresso and coffee equipment intended for the United States domestic market. We apologize for any inconvenience this may cause our international customers.

Limited Liability

EMRStefano will not be responsible for the proper or improper installation and/or use of any equipment repaired by EMRStefano.com for any reason. EMRStefano will also not be liable for any direct or indirect, special, punitive, incidental, exemplary or consequential damages of any kind, including injury, death, dismemberment, psychological damages, or loss of revenue whether based upon warranty, contract or negligence deriving from the connection with the repair of equipment or technical services sold by or purchased from EMRStefano. EMRStefano will not be liable for use or misuse of the correct or incorrect information found on EMRStefano.com, including and not limited to technical support, customer service, manuals, cleaning instructions, or any other services provided by EMRStefano. These limitations will apply notwithstanding to any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF EMRSTEFANO UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100) UNITED STATES CURRENCY.

Links & Affiliates

EMRStefano.com may contain links to other websites and/or pages that are not owned or operated by EMRStefano. Any outgoing links from EMRStefano.com are provided for the convenience, information and entertainment purposes only. EMRStefano makes no warranty or representations whatsoever about any links you may have accessed through EMRStefano.com Any outgoing or incoming link from any website is not an endorsement, sponsorship or approval from EMRStefano for the linking website nor is EMRStefano responsible for the content or use of those websites linking to or from EMRStefano.com. Privacy policies of other websites may differ from those of EMRStefano.com and it may be in your best interest to review those policies.

Copyrights & Proprietary Rights

All page headers, original images, original diagrams, original graphics, original illustrations and original text are copyrighted by EMRStefano.com and protected by copyright, trade dress, service mark, trademark and/or other intellectual property rights and laws. The entire content of EMRStefano.com, including but not limited to all original text, photographs, diagrams, pictures, illustrations and page headers as well as EMRStefano.com logos and other identifying marks are copyrighted as a collective work under United States copyright laws. EMRStefano.com owns a copyright in the selection, coordination, arrangement and enhancement of the content. The content of EMRStefano.com, and the website as a whole, is intended strictly for personal, non-commercial use by the customers and visitors to EMRStefano,com. However, while the entire body and content of EMRStefano.com is copyrighted by EMRStefano.com, you may download, print or store selected portions of the content provided you:

Only use the copies of the content for your own personal, non-commercial use;
Do not copy or post the content on any network computer or broadcast it in any media, electronic, traditional or otherwise;
Do not modify or alter the content in any way, delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. EMRStefano reserves complete title and full intellectual property rights to any content downloaded from EMRStefano.com and, except where noted above, copying, downloading, reproducing, modifying, publishing distributing, transmitting, transferring or creating derivative works from the content found on any page of EMRStefano.com is not allowed without first obtaining written permission from EMRStefano. All copyright violations will be pursued and enforced.

Dispute Resolution

If any controversy, dispute or claim arises out of or related to transactions with EMRStefano or EMRStefano.com, the dispute will be resolved exclusively by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. However, EMRStefano will have the right to petition a court of competent jurisdiction for the entry of injunctions and orders for specific performance relating to any unauthorized use of EMRStefano.com trademarks, service marks, copyrights, patents, trade secrets or other intellectual property (collectively, the “Intellectual Property”) or any act or omission by you that may impair the goodwill associated with the Intellectual Property.

Enforcement

All litigation, court proceedings, arbitration proceedings, mediation proceedings, lawsuits, court hearings and other hearings initiated by any plaintiff must and will be venued exclusively in Lane County, Oregon. This Terms of Use and relationship between any user of EMRStefano.com and EMRStefano will be governed by the laws of the state of Oregon as if the user signed this Terms of Use in Oregon. The provisions of the Terms of Use which conflict with or are inconsistent with applicable governing law will be superseded and/or modified by such applicable law only to the extent such provisions are inconsistent.